REFUND POLICY

At Mattison Enterprises, we take pride in the quality of our flags and want you to be satisfied with your purchase. This Refund Policy explains when and how refunds are issued.

Eligibility for Refunds

Refunds may be issued under the following conditions:

The item is returned within 30 days of delivery

The item is unused, unwashed, and in its original condition

Proof of purchase (order number or receipt) is provided

Non-Refundable Items

The following items are not eligible for refunds:

Custom or personalized flags

Clearance or final sale items

Items damaged due to misuse, improper care, or normal wear and tear

Items returned without prior authorization

Refund Process

To request a refund, please contact us at gmatti3758@aol.com with your order number and reason for the request. If your refund request is approved, we will provide instructions for returning the item.

Once the returned item is received and inspected:

Approved refunds will be issued to the original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping Costs

Original shipping charges are non-refundable, unless the refund is due to our error (such as a damaged or incorrect item).

Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include photos of the issue. In these cases, we will issue a full refund or replacement at no additional cost.

Refund Denials

We reserve the right to deny refunds that do not meet the conditions outlined in this policy.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: gmatti3758@aol.com

Business Name: Mattison Enterprises